TERMS AND CONDITIONS

 

These Terms and Conditions govern any access or use of the website at www.glur.co (“Website”) operated by GLUR [Digital Pals Technology and Consultancy LLC] (“GLUR”, “Digital Pals”, “we”, “us”), registered in USA with the registered address “30N North Gould Street, Sheridan, WY 82801, USA” as well as any services consisting of product sales provided on or through the websites (“Services”).

These terms and conditions are the sale contract (“Contract”) between you and GLUR which covers sale of products through the Website. Please make sure that you read these terms and conditions and understand this document fully.

By using our website and Services and ticking the box just before you checkout, you will be deemed to agree to these Terms and Conditions (“Terms”).

Since this Terms are considered as sale contract, we strongly recommend that you print this document to your computer for future reference.

We have right to revise these Terms at any time. These revisions may apply to your order to reflect changes in relevant laws or regulatory requirements.

 

1. CONTACT INFORMATION

Our customers can contact us by emailing us at info@glur.co  or by way of our Whatsapp line at [+1347937-5766].

If we need to contact you, we will do so by email at the email address provided by you in order or contact you via phone which you provided us by using our services.

 

2. PRODUCTS AND SERVICES

 

• Services as used herein includes any services, features and functionality of our Website related to the purchase or sale of our products.
• We act with a reasonable effort to provide you quality products and information related to specifications of our products. In order to do that we include information about product descriptions, dimensions and colors displayed on the Website. However, the display of our products may not be complete or accurate due to the variations in computer monitors or other devices. We recommend you to read the specifications carefully before proceeding to buy via our Website or contact us for your queries.
• If you order products with natural-colored stones, please be aware that the gemstones used may have different colors and looks. Although all our stones are natural, we can’t guarantee that the color of a reproduced product will exactly match a previous one. Each colored stone product might have variations in tone and color.
• Please note that, product sizes, colors, dimensions and measurements detailed on our website may not be exact.
• All Products purchased on the Website are strictly accompanied by a certificate of authenticity which will be given to the Customer with the Product(s).
• Due to relevant law and regulatory requirements, products may include minor changes.

 

3. CONTRACT AND ORDERING A PRODUCT

 

• Our Website will guide you to take necessary steps to buy our products. Please take the time to read and check your order before confirmation.

 

• You will be asked to become a member of our website to complete your order. You can follow the relevant steps to become a member of our website and complete your order.

 

• If you have already registered with us, you may enter your sign-in details to access your account. You are responsible for keeping your password confidential. We recommend you not disclosing it or share it with others.

 

• After we receive your order, we will write an email acknowledging that we have received your order. Orders will be processed if accepted by us and available in our stocks. Confirmation of your order will be delivered via another email and after this second email the Contract will enter into force. After that we will proceed to take payment for your order.

 

• You will receive another e-mail from us when your products are dispatched to the shipping address you submitted.

 

• In order for your orders to proceed smoothly, we recommend you to be sure you provide us with the correct e-mail address and contact information and check each e-mail for accuracy and also your e-mail folders including spam folders.

 

• Non-acceptance of an order may be a result of the following:
  • Product ordered might be out of stock,
  • Authorization for your payment may not be obtained,
  • The price or description of the chosen product may be incorrect,
  • GLUR may not be able to deliver to your destination or
  • GLUR cannot verify delivery or payment information you have supplied.

In this case you will be informed of this situation by an email. If you have already paid for the product, GLUR will refund you the full amount as soon as possible.

 

• Please note that orders from customers under the age of 18 will not be accepted.

 

• If you have any problems with your Order, please contact us via info@glur.co.

 

4. PRODUCT AVAILABILITY

 

• Not all products presented on our Website is available for immediate purchase. In order to purchase a product immediately from our website, product has to be indicated as “Available Online” on our Website.

 

• Products indicated as “Available Online” on our Website will shipped within 6-8 working days.

 

• GLUR reserves the right to change products offered for sale on the Website at any time and without notice.

 

• Some orders might have limits on the amount you can buy. As GLUR, we have right to refuse orders exceeding a certain number of authorized products at any moment in time without prior notice.

 

5. PRICE AND PAYMENT

 

• Prices of our products are indicated on our Website in USD and are also shown on the order pages when you process your order.

 

• Product prices includes VAT and other charges such as delivery, tax etc. will be added at the end of the order process and shown to you prior to checkout.

 

• Please note that VAT ratio may change between the date of your order and the date of delivery due to regulatory changes. In these situations, GLUR may adjust the VAT you pay, unless you have already paid for products in full before the change in VAT takes effect.

 

• Currently our Website is processing orders for delivery to the United Kingdom, European Union countries, the United States of America, Canada and Australia. If you're in a different place then any of these countries, get in touch with us to help you order directly from our team. Please be aware that upon delivery to the designated destination, the order will be subject to local import duties and taxes. It's important to note that we bear no responsibility for these local duties and taxes in countries beyond the United Kingdom, European Union countries, the United States of America, Canada and Australia. The responsibility for settling any such import duties and taxes rests solely upon you.

 

• GLUR has right to change prices for products listed on the Website at any time and without notice.

 

• Payments with the debit card and credit cards: (Visa, MasterCard, American Express, Paypal and Apple Pay, Stripe) are accepted. Payments have to be made before we send products. Your credit or debit card will be charged after we have verified and started processing your order. As you make a credit card payment for your purchase, we will present the option to save your credit card details for future orders. If you choose to save your information, please be aware that this falls under our Privacy Policy's terms for handling personal data.

 

6. DELIVERY

 

• Our website is delivering to the United Kingdom, European Union countries, the United States of America, Canada and Australia.

 

• As you choose the delivery address during the completion of purchase order, our prices indicated at the end of your purchase include import duties, taxes and delivery costs. Our company cannot be held responsible from the problems arising from the custom procedures (e.g. if the product shipped is not accepted to enter the relevant country due to the laws and legislation).

 

• In case you want to order to a destination other than listed above, we may offer alternative choices for your delivery. Simply contact us via info@glur.co.

 

• If your chosen product is available on our website, the items will be delivered to your indicated address within 6-8 (six-eight) working days from date of confirmation of your order. Express delivery is available for certain orders. When placing your order, you will see whether this option is available for your particular order as well as the costs of this option.

 

• You may track your order through the e-mails we send you following your order placement and dispatch of your products. You may always contact us via info@glur.co for your questions related to your order.

 

• Once the package is delivered and you signed the relevant form, you will be deemed fully responsible from the products.

 

7. RETURNS AND FAULTY PRODUCTS

 

• Customers have right to change their minds within 14 days from the date they received their order and receive a refund as store credits or cash if the requirements in section 7.2. and 7.3. have been met.

 

• The product manufactured by GLUR, are the products that is not suitable for return in terms of health and hygiene. Therefore, termination of this Contract according to Section 7.1 is possible only if the product itself is unused and the protective transparent seal is not opened.

 

• Right to change mind of the consumers cannot be used, if the product itself is custom made or resized. In other cases, please contact us to exercise your right to change mind at info@glur.co and provide your name, home address, order number and your phone number.

 

• It is your responsibility to return the product to us safely within the first 14 days of receiving your order. GLUR does not cover the cost of any return shipments.

 

It is advisable to ensure the return shipment, as you hold an obligation to exercise reasonable care over the items and will bear responsibility for any damage to them until they are received at our warehouse. Furthermore, we suggest utilizing a secure and traceable shipping method when returning your order to the provided address. Please retain proof of sending in the event of any dispute.

 

If the customer wants to exercise its right to change mind, the product has to be returned accordance with the article 8 of the Terms.

 

• The product is considered faulty due to customers residency law, the laws which cover product liability of the customers residence would be applied.

 

 

8. RETURNS

 

• Customers have right to return/exchange the items they bought from our website in 14 days from the date they received their order, only if;

• The items are not worn/used, are in good condition and the protective transparent seal is not opened.
• The items are in the package along with the original invoice and certificate of authenticity as sent originally.
  • Please note that customized or resized products cannot be returned or exchanged.

 

• In order to return/exchange any items, you will need to send us an e-mail via info@co stating your name, delivery address, phone number, order number and in case of exchange, the item code, reason of the return and size of the new product(s).

 

• We will reply your e-mail with a return address within 48 hours and inform you of our return address for you to send your product. After you send us the product and your package has arrived (within 14 days from date of delivery), we will inspect the items and have right to refuse the return if the items are not in good condition or complete as stated above.

 

• If your return passes our inspections, we would refund you with store credits or cash refund according to the reason of return. However, duties and taxes cannot be refunded.

 

• Please follow the instructions below, when packing your return to send back to us:

• Put the jewelry back in the GLUR pouch. Please wrap the pouch with a bubble wrap or a tissue paper for protection and place it in the presentation box.
• Please make sure that you put certificate of authenticity and presentation box with safely packed jeweler in another small bag or pouch before placing in sturdy box. You may use the shipping box, you have received your order in.
• After packing, please make sure the package is sealed securely.

 

• We recommend you to keep the shipping document until the items reach to us, in case of a lost or stolen package.

 

• Please note that the return shipping costs will be covered by you and if the items are subject to any custom duties and taxes, these will be deducted from the refund.

 

• Your refund will be realized as store credits or cash within 15 (fifteen) days from the date of our e-mail confirming that your return has been accepted.

 

• If you want to exchange your items for other items with a higher price, the difference will be charged and invoiced to you. For the products exchanged with lesser priced items, the difference will be refunded as store credit or cash refund.

 

9. PRIVACY AND COOKIES

For information about how we collect, use, share or otherwise process information about you, please see our Privacy Policy available at www.glur.co/privacy-policy and Cookie Policy at  www.glur.co/cookie-policy.

 

10. YOUR USER ACCOUNT AND ACCOUNT SECURITY

When you register for an account on our Website, you must provide accurate account information and promptly update this information if it changes. You also must maintain the security of your account and promptly notify us if you discover or suspect that someone has accessed your account without your permission. You must not permit others to use your account details. You are responsible for the activities of any users that occur in connection with your account.

 

11. LIMITATION OF LIABILITY
    • Our liability is limited with your use of our Website and only for direct damages you suffer as a result of our breach of these Terms. However, we cannot be held responsible for the business damages that may occur due to the loss of data or profits or to any direct/indirect interruptions to your business.

 

• We do not represent or warrant that your use of our Website, or the operation or function of the Website, any component or any services offered will be uninterrupted or error free. We, our employees, directors, officers, agents, representatives, vendors, and service providers are not liable for any damages, including special, indirect, punitive, or consequential damages of any nature, resulting from any use of or reliance on, our Website, the Content, or other materials or information provided on or through our Website, including, without limitation, damages for lost profits, loss of goodwill, or loss of data, software or content, or any use of any of the foregoing, even if an authorized representative of us has been advised or should have known of the possibility of such damage.
  You acknowledge, by your use of our Website, that your use is at your sole risk and that we will not be liable for any damages of any kind related to your use of or inability to use our Website.

 

• To the maximum extent permitted by law, you also undertake that you will not claim any possible compensation from us, our licensors, service providers, distributors, managers or directors in any form, including but not limited to:
  • losses and damages not caused by our breach;
  • indirect losses and damages;
  • losses or damages arising out or resulting from the use of the Website, the Services, the Content, any Linked Site or the inability to use the same, or in connection with any failure of performance, delay in operation and transmission, interruption, error, omission, virus or Website failure;
  • losses or damages which you may incur, including without limitation as a result of:
    • your failure to safeguard your Account Details, or
    • any changes we may make to the Website, the Services and the Content, or
    • any temporary interruption or permanent cessation in the provision of the Services and Content;
  • failure to meet any of our obligations under these Terms and Conditions where such failure is due to a force majeure event.

 

12. RELEASE

To the fullest extent permitted by applicable law, you release us from responsibility, liability, claims, demands and/or damages (actual and consequential) of every kind and nature, known and unknown (including, but not limited to, claims of negligence), arising out of or related to;

• Disputes between users,
• Acts or omissions of third parties, or
• Anything else for which you have agreed that we will have no responsibility or liability pursuant to these Terms.

 

13. INTELLECTUAL PROPERTY RIGHTS
    • “GLUR” name, logo, trademark and any of our Product or Service names, designs, logos, and slogans are the intellectual property of Digital Pals Technology and Consultancy LLC or our affiliates or licensors and may not be copied, imitated or used, in whole or in part, without our prior written permission in each instance.

 

• The contents of our Website and our Website are intended solely for personal, non-commercial You may download or copy the contents and other downloadable materials displayed on our Website for the sole purpose of placing an order with us or using the Website as a shopping resource.

 

14. DISCLAIMER

THE SITES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SITES’ SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WEMAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITES’ CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE SITES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THESITES, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SITES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

 

15. MISCELLANEOUS

Updating This Terms and Conditions. We may modify these Terms from time to time. If we make changes that are material, we will use reasonable efforts to attempt to notify you, such as by placing a prominent notice on the first page of our website. However, it is your sole responsibility to review these Terms from time to time to view any such changes. Your continued access or use of our website after the Terms and Conditions have been updated will be deemed your acceptance of the modified Terms and Conditions. If you have any questions about these Terms or our Services, please contact us at info@glur.co

Severability. If any provision of these Terms shall be illegal, unenforceable, or invalid, such illegality, unenforceability, or invalidity shall not affect any other provision and all remaining provisions shall continue in full force and effect.

Assignment. These Terms may be freely assigned by us but may not be assigned by you without the prior express written consent of us. Any purported assignment in violation of these Terms will be null and void.

No waiver. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default.

Governing Law. These Terms are governed by the laws of Wyoming, USA, except as otherwise provided by the mandatory local law of your place of residence.

Dispute Resolution. You and GLUR both agree to engage in good-faith efforts to resolve disputes prior to either party initiating a court action. You must initiate this dispute resolution process by sending an e-mail describing the nature of your claim to info@glur.co If the parties do not reach agreement to resolve the dispute within thirty (30) days after initiation of this dispute resolution process, the Wyoming courts will have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these Terms or use of our Website.