RETURNS AND FAULTY PRODUCTS

1. Customers have right to change their minds within 14 days from the date they received their order and receive a refund as store credits if the requirements in section 7.2. and 7.3. ("Terms and Conditions") have been met 
2. The product manufactured by GLUR, are the products that is not suitable for return in terms of health and hygiene. Therefore, termination of this Contract according to Section 7.1  ("Terms and Conditions") is possible only if the product itself is unused and the protective transparent seal is not opened.
3. Right to change mind of the consumers cannot be used, if the product itself is custom made or resized. In other cases, please contact us to exercise your right to change mind at hello@glur.co and provide your name, home address, order number and your phone number. 
4. It is your responsibility to return the product to us safely within the first 14 days of receiving your order. GLUR does not cover the cost of any return shipments.
5. It is advisable to ensure the return shipment, as you hold an obligation to exercise reasonable care over the items and will bear responsibility for any damage to them until they are received at our warehouse. Furthermore, we suggest utilizing a secure and traceable shipping method when returning your order to the provided address. Please retain proof of sending in the event of any dispute. If the customer wants to exercise its right to change mind, the product has to be returned accordance with the article 8 of the Terms and Conditions
6. The product is considered faulty due to customers residency law, the laws which cover product liability of the customers residence would be applied. 

RETURNS

Customers have right to return/exchange the items they bought from our website in 14 days from the date they received their order, only if;

• The items are not worn/used, are in good condition and the protective transparent seal is not opened.
• The items are in the package along with the original invoice and certificate of authenticity as sent originally.

Please note that customized or resized products cannot be returned or exchanged.

1. In order to return/exchange any items, you will need to send us an e-mail via hello@glur.co stating your name, delivery address, phone number, order number and in case of exchange, the item code, reason of the return and size of the new product(s). 
2. We will reply your e-mail with a return address within 48 hours and inform you of our return address for you to send your product. After you send us the product and your package has arrived (within 14 days from date of delivery), we will inspect the items and have right to refuse the return if the items are not in good condition or complete as stated above. 
3. If your return passes our inspections, we would refund you with store credits or cash refund according to the reason of return. However, duties and taxes cannot be refunded. 

 Please follow the instructions below, when packing your return to send back to us:

1. Put the jewelry back in the GLUR pouch. Please wrap the pouch with a bubble wrap or a tissue paper for protection and place it in the presentation box. 
2. Please make sure that you put certificate of authenticity and presentation box with safely packed jeweler in another small bag or pouch before placing in sturdy box. You may use the shipping box, you have received your order in.
3. After packing, please make sure the package is sealed securely.
   
   
4. We recommend you to keep the shipping document until the items reach to us, in case of a lost or stolen package.  
5. Please note that the return shipping costs will be covered by you and if the items are subject to any custom duties and taxes, these will be deducted from the refund. 
6. Your refund will be realized as store credits or cash within 15 (fifteen) days from the date of our e-mail confirming that your return has been accepted. 
7. If you want to exchange your items for other items with a higher price, the difference will be charged and invoiced to you. For the products exchanged with lesser priced items, the difference will be refunded as store credit or cash refund.